Refund policy
Here’s a version that reflects your Shopify settings (14-day returns, customer pays return shipping, no exchanges, unused condition only) while keeping it warm and professional:
Returns & Refunds
We want you to love your purchase! If for any reason you’re not completely satisfied, we accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn, unused, and in their original condition
- Accompanied by proof of purchase
To request a return, please contact us at BOOKING@ANNAGOLDENOFFICIAL.COM within 14 days of receiving your order. Once your return is approved, we’ll provide instructions for returning your item.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Exchanges
Due to the size of our team and fulfillment process, we are unable to offer exchanges at this time. If you would like a different size or item, you may return your eligible item for a refund and place a new order separately.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at BOOKING@ANNAGOLDENOFFICIAL.COM so we can make it right.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Personalized or custom products
Refunds
Once we receive and inspect your return, we’ll notify you regarding the status of your refund. If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
If you have any questions, we’re always happy to help. Please reach out to BOOKING@ANNAGOLDENOFFICIAL.COM.